Frequently Asked Questions

Dear clients,

            As many of you are aware the COVID-19 situation is dynamic and regularly evolving.  The safety and health of our staff, training partners, and community is our priority.  Rescue Canada’s management is having frequent meetings and discussions to plan how to best facilitate our training courses while also adhering to the Provincial Health Officers across Canada.  We also understand that many of you are front-line responders and need to maintain your training and certification.  We have developed a few new deliver models and we would like to offer the first of these models effective April 6th, 2020 

Swiftwater Re-certifications:

1.      One day practical field skills assessment including eLearning completion.

a.       If you are requiring re-certification, we will be providing this one-day practical assessment with NO classroom facilitation.

b.      Maximum class size of 8 students.

c.       Swiftwater Safety Rescue Level 2 – Operations $320.00 plus tax

d.      Swiftwater Safety Rescue Level 3 – Technician $400.00 plus tax

e.       Price is tuition only and does not include any PPE rentals or instructors travel expenses (if required) 

For locations, courses, and to register please contact our Sylvia at our office 

Sylvia at [email protected] or 1-800-663-8931 ext 1

Thank you for your understanding during this challenging time,

Adam Laurie
Director of Operations/Instructor
Rescue Canada Resource Group Inc.
Toll Free: 1-800-663-8931 (ext. 2)
Cell: 1-604-819-6072
Email: [email protected]

Rescue Canada (Rescue Canada Resource Group Inc.) is a fully integrated risk management organization specializing in safety and rescue training and support.

Rescue Canada is registered in British Columbia and the CEO is Jim Lavalley.

Course Legend

Swiftwater Training

Ice Training

Boat Training

Rope Training

Helicopter Training

Winter Training

First Aid Training

Youth Programs

Check the Rescue Canada course calendar for course offerings.

Get a minimum of 8 students, choose the location nearest you, pick a date and then contact Sylvia at the office.

Rescue Canada instructors have become regarded as the leading innovators in the development and delivery of state of the art safety and rescue education and research, worldwide.

Rescue Canada provides training and support for the following groups plus others:

  • RCMP
  • Fire Rescue Departments
  • Search and Rescue
  • Department of Fisheries and Oceans
  • Environment Canada
  • Parks Canada
  • Adventure Guides
  • Thompson Rivers University
  • College of the Rockies
  • Algonquin College
  • Gaspe Adventure Guide Program
  • Resource Management groups
  • International Rescue
  • Instructor Alliance
  • NFPA 1670 standards
  • NFPA 1006 standards
  • Rescue 3 International
  • Emergency Management of British Columbia
  • Work Safe

Rescue Canada instructors are also subject matter experts(SME) in their respected fields and as such are court recognized SME in jurisdictions in Canada and internationally.

As SME Rescue Canada has developed training courses in Canada and around the world and set standards that other continue to follow.

Purpose

To provide a minimum requirement for a student, group, organization or agency course registration requirements and payment.  There are three types of course registration:

  1. eLearning
  2. Public Courses
  3. Private Courses (Training Agreements)

eLearning

Registration is completed either via the office or through the website.  Students are registered into the system Monday-Friday, 8:30-16:30 PST (excluding holidays). 

Students are given access to the eLearning course for 30 days at the time of registration. 

If the student is incomplete and requests re-activation into the course there is a $25.00 processing fee for each re-activation. 

30 days is not from the students first log-in attempt.

Public Courses

Registration is completed either via the office or through the website. 

Students are registered into the system Monday-Friday, 8:30-16:30 PST (excluding holidays). 

There is a $100.00 non-refundable charge for registration.  This fee gives the student access to the eLearning course. 

If a student is renting equipment the full rental fee is charged at the time of course confirmation. 

Student rental information must be received to the office at least 3 weeks prior to the course start date or there may be extra shipping costs charged to the student.

 

Private Courses

Registration is completed through the office and only upon receipt of a signed Training Agreement.  Upon receipt of the signed Training Agreement (TA) the client will be invoiced/charged the course deposit as per the TA and sent the student registration form.  Rescue Canada must receive the completed student registration form and equipment request form at least 3 weeks prior to the course start date.  If equipment rental information is not received within 2 weeks of the course start dates Rescue Canada cannot confirm that the equipment will be available for the course and there will be extra shipping charges

Purpose

To provide a minimum requirement for a student, group, organization, and agency course cancellation and refund. 

To cancel/withdraw out of a course you must contact the office at least 2 weeks prior to the course start date and receive confirmation of the cancellation/withdraw. 

There are two types of cancellations/withdrawals:

  1. Student Cancelation
  2. Rescue Canada Cancelation
Greater than 14 days’ notice of cancellation (Student)

Course Tuition:

  • When full course tuition has been paid the tuition less the deposit will be returned.

Rental Fee

  • If rental equipment has not been shipped there will be a full refund.
  • If rental equipment has been shipped the rental fee will be refunded minus $25.00 restocking fee and shipping expenses.
Less than 14 days (Student)

Course Tuition:

  • No refund.  The deposit amount of the course tuition can be used for a Rescue Canada course within 1 year.

Rental Fee

  • If rental equipment has been shipped there is no refund.
  • If rental equipment has not been shipped there will be a refund minus $25.00 restocking fee.

Absent/Incomplete

When a registered student does not show up for the course, the full tuition will still be charged, and the student does not qualify for any refund. 

For extenuating circumstances such as injury (with proof if requested), a refund less the deposit can be requested. 

Student(s) that are unsuccessful or incomplete in the course does not qualify for a refund.

Rescue Canada Cancellation

Rescue Canada reserves the right to cancel/reschedule any course due to, but not limited to, insufficient registrations or unsafe conditions.

If Rescue Canada cancels a course, you will receive a full refund less the $100.00 eLearning course/deposit. 

The student may choose to transfer their payment to a future course within 1 year.

Purpose

To establish minimum requirements of a student’s designation for course registration and pricing for any of Rescue Canada’s Safety Rescue Programs.  Student Designations are one of the following:

  • New Student
  • Re-cert Student
  • Audit Student

Definitions

New Student:

  1. A student that has not taken a course in the registering Safety Rescue Program or a course to the level registering into.
  2. A student that is greater than 6 months expired in the course certification.

Re-Cert Student:

  1. A student that is no greater than 6 months expired in the course certification.
  2. A student that has completed an equivalent training course and certification and is no greater than 6 months expired. Proof of certification is required (copy of certification and expiry date).  Approval required from Rescue Canada Director of Operations

Audit Student:

  1. A Rescue Canada student that has successfully been certified, and is currently certified in the level of course attending.

COVID-19 March 27 Update

As many of you are aware the COVID-19 situation is dynamic and regularly evolving.  We have developed a few new deliver models and…