FAQs

  • What or who is Rescue Canada?

    Rescue Canada (Rescue Canada Resource Group Inc.) is a fully integrated risk management organization specializing in safety and rescue training and support.  Rescue Canada is registered in British Columbia and the CEO is Jim Lavalley.

  • What Courses Does Rescue Canada Offer?

    Rescue Canada offers industry leading courses in the following areas:

     

    Rescue Canada specializes each course to the clients needs and task.  Some examples of the specific needs are for occupation, enforcement, rescue, adventure guides, and recreation.  Rescue Canada can also develop custom courses to suit the needs of each client and provide industry and required certification for the courses

  • Where does the safety and rescue training take place?

    Courses are delivered all of Canada as well as internationally with our certified expert instructors.  Two options for courses are:

  • Where are your rescue instructors trained?

    Rescue Canada instructors are IRIA certified and developed through the Rescue Canada Mentorship Program.  All of the instructors are active professionals in the industry and environment they instruct in.  Each instructor must complete an instructor trainer course and mentor on courses until they are complete and considered a lead instructor.  They are also audited periodically to ensure the consistency and to add new research developed skills and applications.

    Rescue Canada instructors have become regarded as the leading innovators in the development and delivery of state of the art safety and rescue education and research, worldwide.

  • What safety & rescue services do you offer, where and to whom?

    Rescue Canada offers integrated educational services including training and certification based on task, and operations.  Rescue Canada also provides safety consulting, risk management and equipment services and sales.  If you have a question about anything training, risk or equipment give us a call.

    Rescue Canada provides training and support for the following groups plus others:

      • RCMP
      • Fire Rescue Departments
      • Search and Rescue
      • Department of Fisheries and Oceans
      • Environment Canada
      • Parks Canada
      • Adventure Guides
      • Thompson Rivers University
      • College of the Rockies
      • Algonquin College
      • Gaspe Adventure Guide Program
      • Resource Management groups

  • Who recognizes Rescue Canada?

    Rescue Canada training and certification courses meet or exceed the following standards:

      • International Rescue Instructor Alliance
      • NFPA 1670 standards
      • NFPA 1006 standards
      • Rescue 3 International
      • Emergency Management of British Columbia
      • Work Safe

     

    Rescue Canada instructors are also subject matter experts(SME) in their respected fields and as such are court recognized SME in jurisdictions in Canada and internationally.  As SME Rescue Canada has developed training courses in Canada and around the world and set standards that other continue to follow.

  • Registration Policy

    Purpose

    To provide a minimum requirement for a student, group, organization or agency course registration requirements and payment.  There are three types of course registration:

    1. eLearning
    2. Public Courses
    3. Private Courses (Training Agreements)

     

    eLearning

    Registration is completed either via the office or through the website.  Students are registered into the system Monday-Friday, 8:30-16:30 PST (excluding holidays).  Students are given access to the eLearning course for 30 days at the time of registration.  If the student is incomplete and requests re-activation into the course there is a $25.00 processing fee for each re-activation.  30 days is not from the students first log-in attempt.

     

    Public Courses

    Registration is completed either via the office or through the website.  Students are registered into the system Monday-Friday, 8:30-16:30 PST (excluding holidays).  There is a $99.00 non-refundable charge for registration.  This fee gives the student access to the eLearning course.  If a student is renting equipment the full rental fee is charged at the time of course confirmation.  Student rental information must be received to the office at least 3 weeks prior to the course start date or there may be extra shipping costs charged to the student.

     

    Private Courses

    Registration is completed through the office and only upon receipt of a signed Training Agreement.  Upon receipt of the signed Training Agreement (TA) the client will be invoiced/charged the course deposit as per the TA and sent the student registration form.  Rescue Canada must receive the completed student registration form and equipment request form at least 3 weeks prior to the course start date.  If equipment rental information is not received within 2 weeks of the course start dates Rescue Canada cannot confirm that the equipment will be available for the course and there will be extra shipping charges

  • Student Designation Policy

    Purpose

    To establish minimum requirements of a student’s designation for course registration and pricing for any of Rescue Canada’s Safety Rescue Programs.  Student Designations are one of the following:

    • New Student
    • Re-cert Student
    • Audit Student

     

    Definitions

    New Student:

    1. A student that has not taken a course in the registering Safety Rescue Program or a course to the level registering into.
    2. A student that is greater than 6 months expired in the course certification.

     

    Re-Cert Student:

    1. A student that is no greater than 6 months expired in the course certification.
    2. A student that has completed an equivalent training course and certification and is no greater than 6 months expired. Proof of certification is required (copy of certification and expiry date).  Approval required from Rescue Canada Director of Operations

     

    Audit Student:

    1. A Rescue Canada student that has successfully been certified, and is currently certified in the level of course attending.

  • Cancellation Policy

    Purpose

    To provide a minimum requirement for a student, group, organization, and agency course cancellation and refund.  To cancel/withdraw out of a course you must contact the office at least 2 weeks prior to the course start date and receive confirmation of the cancellation/withdraw.  There are two types of cancellations/withdrawals:

    1. Student Cancelation
    2. Rescue Canada Cancelation

     

    Greater than 14 days’ notice of cancellation (Student)

    Course Tuition:

    • When full course tuition has been paid the tuition less the deposit will be returned.

     

    Rental Fee

    • If rental equipment has not been shipped there will be a full refund.
    • If rental equipment has been shipped the rental fee will be refunded minus $25.00 restocking fee and shipping expenses.

     

    Less than 14 days (Student)

    Course Tuition:

    • No refund. A portion of the course tuition can be used for a Rescue Canada course within 1 year.

    Rental Fee

    • If rental equipment has been shipped there is no refund.
    • If rental equipment has not been shipped there will be a refund minus $25.00 restocking fee.

     

    Absent/Incomplete

    When a registered student does not show up for the course, the full tuition will still be charged, and the student does not qualify for any refund.  For extenuating circumstances such as injury (with proof if requested), a refund less the deposit can be requested.  Student(s) that are unsuccessful or incomplete in the course does not qualify for a refund.

     

    Rescue Canada Cancellation

    Rescue Canada reserves the right to cancel/reschedule any course due to, but not limited to, insufficient registrations or unsafe conditions. If Rescue Canada cancels a course, you will receive a full refund less the $99.00 eLearning course/deposit.  The student may choose to transfer their payment to a future course within 1 year.